Delivery

DELIVERY COSTS:

Australia: AUD $9.95

Spent over AUD$300? Then the delivery of course is free!

Sydney Metro Only: ‘Want It Now’* courier service, AUD$15.

* For this service you need to live within a 15km radius of Alexandria. See timings below for further details. This service is not available between Mon 21st Dec - 4th January 2016

New Zealand: AUD$20

Indonesia , Thailand, Cambodia, Singapore. Philippines, Malaysia, Vietnam. Laos, Burma: AUD$20

USA & all other International: USD$30

  

DELIVERY TIMINGS:

 

Australia

Simply place your order before AEST 2pm to get your item on the next working business day via Australia Post’s eParcel Express service.  This works like clockwork pretty much for the majority of Australian residents but please note if you live in certain regional areas there will be exceptions to this time frame. It all depends of whether you live within or outside the general post express network. Not sure if your location’s in the express network area? Simply give us a call 02 9698 2744, Monday to Friday, 9am - 4pm AEST and we’ll let you know or contact Australia Post for a list of excluded locations. In or out, we’ll make sure we get your Bec & Bridge orders to you.

Orders placed after 2pm will be received within 2 business days.

We love to get your items to you as swiftly as possible, though we can’t guarantee 100% next day delivery in all cases, ,even though we wish we could. Australia Post is our provider and works extremely hard to get deliveries to all our customers on time, however sometimes there are just some situations that can cause unavoidable delays.

 If you happen to place your order over the weekend or on a public holiday, it will be duly processed the next business day and received the following, just like we described in the above scenario.

Sydney Metro Area

If you live within a 15km radius from Alexandria, the great news is we’ll deliver your items within the very same day. In fact, we’ll deliver them within 3 hours if you order between 10am-2pm Monday to Friday. They’ll be dispatched to you within 30 minutes from the time you place your order. Speedy.

If your address is eligible for ‘Want it Now’, the option will appear in your check out cart.

We always do our best to deliver your items within our stated time frame, but please note on the very rare occasion there might be an unavoidable delay. 

Also please be at your address to accept your goodies from the courier otherwise you may face an ‘ouch’ moment -  they’ll charge you for a re-delivery.

International

Please allow between 5-10 business days to receive your package from the time you place your order. But don’t worry we’ll keep you up to date by sending you a tracking number so you can view your package’s progress. 

Also best be aware that some international shipments can be subject to customs or import duties once they reach their destination. In these circumstances the responsibility falls on you to pay the charges to release the goods from the shipment. Unfortunately we’re unable to estimate what these charges will be, so we recommend you contact your local customs office to find out the exact deal.

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