Christmas & New Year Period - 2015/2016
All RA emails requests will be fullfilled on the next working date that the Office is open - please refer to our office Christmas & NY dates below:
Thursday 24th December - Monday 28th December: CLOSED
Tuesday 29th December & Wednesday 30th December: OPEN
Order Cut off is 12.30pm on Tuesday 29th and Wednesday 30th Dec
Thursday 31st December - Sunday 3rd January: CLOSED
Monday 4th January: OPEN as per usual
We value each and every one of our Bec and Bridge gals and want you to be over the moon with your purchase. If you under the moon, we expect to hear from you within 7 days.
If you live in Australia and would like to return or exchange any of your goodies, you may do so within 7 days of receiving the product for an exchange or refund. After 7 days of receipt we will not accept returns (sorry ladies). Please note over the Christmas & New Year period our customer service are happy to extend this timeframe due to Public Holidays etc.
You will need to fill out the Returns slip provided with your order, and obtain an RAN via firstname.lastname@example.org or by calling 02 9698 2744.
If you are an international Bec & Bridge gal and wish to return/exchange, please notify us immediately via email and we will assist you with your return.
We only allow exchanges on sale items, not refunds. We do not accept returns on swimwear or underwear for health and hygiene reasons.
Items must be returned to us for a refund or exchange according to the following conditions:
- The garment is unworn, unwashed, and in it’s original condition with all our tags attached. Your garment must be free of make-up marks, deodorant marks, in fact it needs to be free of any/ all marks..
- It arrives at our office within 7 days of you receiving it in your hot hands.
- It has been approved through Bec & Bridge Customer Care and you have obtained a return authorization number (RAN) via email@example.com phone 02 9698 2744. The returns slip provided with your order must be completed, please don’t leave out any of the questions we have asked otherwise there may be delays in processing your exchange or refund and let’s face it that’s not how we want to roll.
- If you wish to exchange, please notify us with your preferred style/size/colour as soon as possible, so you don’t miss out.
- For sale items: We will only provide an exchange, NO REFUNDS ON SALE. We need to receive the item back within the same conditions outlined above, along with your exchange request/s via email, phone, or noted on your returns slip. It must be an item available on the e-boutique within the 7day time frame. Exchanges are sent out free of charge.
You are responsible for posting your return goods back to Bec & Bridge. We recommend using a prepaid service that offers tracking (such as Australia Post Express satchels, within Australia). This ensures safe receipt of goods and prevents missing items because that would break both our hearts. Bec & Bridge is not responsible for any lost incoming parcels so please be sure to use the above method.
Refunds are processed less the return postage.
Please note, the original postage charge cannot be refunded either.
Where a receipt for postage is provided to return faulty goods, the cost will be refunded ONLY up to the amount of original postage paid (see DELIVERY COSTS at top of page). Any additional payment made by you to return faulty goods to Bec & Bridge, beyond the original postage charge paid by you, will not be refunded, insert broken heart emoji here. Refunds are made against the original Credit Card used. We cannot refund onto a different card. We process refunds within 1-2 days of receiving them, however please keep in mind they can take up to 10 business days to come back into your account.
If you have any other questions that we haven’t been able to answer here, then go ahead and email firstname.lastname@example.org, or call us on +61 02 9698 2744. We will be ready and waiting for you with open arms.
If you have any further questions regarding delivery or returns, please email email@example.com, or call 02 9698 2744. Thank you!